FAQs

What is Mak?

Mak is your AI-powered HR assistant.  It handles the repetitive, time-consuming stuff (like policies, documentation, compliance checks, and typing meeting notes) so you can get back to the work that actually makes an impact - strategy, people, and real conversations.

How does Mak work?

Mak uses a fine-tuned AI model built for HR professionals. You ask Mak to do a task (like write a policy, answer a compliance question, or build a template), and it gets it done in seconds. It’s like having an HR advisor, admin assistant, and policy wizard all rolled into one.

How accurate is Mak?

Mak uses trusted, real-world HR sources and is regularly reviewed by actual HR professionals (aka not just robots). But HR rules change - so while it’s very sharp, we always recommend using your judgment or getting legal review for high-risk decisions.

Is my data safe with Mak?

Yes. Your data is encrypted, never shared, and not used to train AI models. We take data privacy seriously - because trust is everything when it comes to HR data.

Can I customise Mak to suit my business?

You can ask Mak to generate specific policies etc relating to your organisation. The more information you provide, the more Mak can include in it’s responses.

Does Mak integrate with other tools?

We’re working on integrations with HR Tech providers. Let us know what’s on your wish list - we’re building this with you.

I’m new to AI, can I use Mak?

Yes! Mak was designed to be as intuitive and friendly as your favourite HR colleague. If you can use email, you can use Mak.

Is Mak like ChatGPT?

Mak is like your personal HR help desk with AI HR brain. There is no need to refine your prompting practice like you do in other general platforms.  Mak is designed to use HR best practice, localised country and state compliance, and your context to deliver a complete, detailed and nuanced answer in one go, and with recommended documents or templates you need to take action.

Where is my data stored?

All customer data is securely stored on Amazon Web Services (AWS), one of the most trusted and secure cloud providers globally. Our data centre is based in Australia, protected by multiple layers of physical and digital security, including surveillance, access controls, and intrusion detection systems.

Is the data confidential?

Absolutely. We don’t use your content to train our models, and we’ll never sell your information. We have strict privacy controls in place, regularly audited by SOC accredited development oversight.